The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Use Of Site

  • Terms & Conditions of Use

    These Terms and Conditions of Use (these “Terms of Use”) apply to the website located at www.freshglove.com (collectively, the “Website”). The Website is the property of FreshGlove, its subsidiaries and affiliates (“FreshGlove” or “we”) and its licensors. BY USING THE WEBSITE, YOU AGREE TO THESE TERMS OF USE.  IF YOU DO NOT AGREE, PLEASE DO NOT USE THE WEBSITE.

    Use of this Website. We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website, subject to these Terms of Use. The design of this Web site and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Website are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with prior written permission of the owner of such material.  The contents of this Website are © 2008 FreshGlove. You may not modify the information or materials displayed on or that can be downloaded from this Website in any way or reproduce or publicly display, perform, or distribute or otherwise use any such information or materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations.

    Trademarks. Certain trademarks, trade names, service marks and logos used or displayed on this website, including FreshGlove are registered trademarks, trade names and service marks of FreshGlove. Nothing contained on this Website grants or should be construed as granting any license or right to use any trademarks, trade names, service marks or logos displayed on this Website without the written permission of FreshGlove.

    Products and Specifications. Although we try to ensure that the information on the Website is accurate, sometimes information on the Website may contain typographical errors or other inaccuracies. All features, content, specifications, products and prices of products described or listed on our Website, are subject to correction or change at any time without notice. Of course, if you are not completely satisfied, you may return most of our products for any reason within 30 days of the purchase date. Videocassettes and DVDs are offered only for your private, non-commercial home use and may not be duplicated.

    Shipping Limitations. All purchases from this Website are made pursuant to a shipment contract and risk of loss and title for items purchased from this Website pass to you when we deliver the products to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

    Orders. We reserve the right to limit the order quantity on any product or service and/or to refuse service to any customer without prior notice. We may require verification of information prior to the acceptance and/or shipment of any order.

    Third Party Links. This Website may contain links to websites that we do not own, control or operate. We provide these links solely as a convenience to you. If you follow these links, you will leave this Website. We are not responsible for any content, materials or other information located on or accessible from any other website. We do not endorse, guarantee, or make any representations or warranties regarding any other websites, or any content, materials or other information located or accessible from any other websites. If you decide to access any other websites linked to or from this website, you do so entirely at your own risk.

    DISCLAIMERS. YOUR USE OF THIS SITE IS AT YOUR RISK. THE INFORMATION, MATERIALS, PRODUCTS AND SERVICES PROVIDED ON OR THROUGH THIS WEBSITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. FRESHGLOVE DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION, MATERIALS OR SERVICES PROVIDED ON OR THROUGH THIS WEBSITE. THE INFORMATION, MATERIALS AND SERVICES PROVIDED ON OR THROUGH THIS WEBSITE MAY BE OUT OF DATE, AND FRESHGLOVE MAKES NO COMMITMENT NOR ASSUMES ANY DUTY TO UPDATE SUCH INFORMATION, MATERIALS OR SERVICES. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PRODUCTS AND SERVICES PURCHASED ON OR THROUGH THIS WEBSITE ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF FRESHGLOVE OR THEIR RESPECTIVE MANUFACTURERS, DISTRIBUTORS AND SUPPLIERS, IF ANY.

    Limitations of Liability. FreshGlove assumes no responsibility, nor will FreshGlove be liable, for any damages to, or any viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this website, or your downloading of any information or materials from this Website. IN NO EVENT WILL FRESHGLOVE, OR ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, MEMBERS, AFFILIATES, AGENTS, SUCCESSORS OR ASSIGNS, NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THIS WEBSITE, BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEBSITE, ANY WEBSITES LINKED TO THIS WEBSITE, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED ON ANY OR ALL SUCH WEBSITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. IN THE EVENT OF ANY PROBLEM WITH THIS WEBSITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS WEBSITE. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED ON OR THROUGH THIS WEBSITE, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS TO SEEK A RETURN AND REFUND FOR SUCH PRODUCT OR SERVICES IN ACCORDANCE WITH THE PRODUCT WARRANTY AND RETURNS AND REFUNDS POLICIES POSTED ON THIS WEBSITE.

    Indemnity. You agree to indemnify and hold FreshGlove, and our affiliates, licensors, subsidiaries, officers, directors, members, agents, employees, successors and assigns, harmless from any claim, loss or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of our Website, your connection to our Website, your violation of these Terms and Conditions, or your violation of any rights of another party. This indemnity survives termination of these Terms and Conditions.

    Changes and Updates. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Website following the posting of changes means that you accept and agree to the changes.

    Governing Law; Dispute Resolution. You agree that all matters relating to your access to or use of the Website, including all disputes, will be governed by the laws of the United States and by the laws of the State of California without regard to its conflicts of laws provisions. You agree to the personal jurisdiction by and venue in the state and federal courts in San Francisco, California, and waive any objection to such jurisdiction or venue. Any claim under these Terms of Use must be brought within one (1) year after the cause of action arises, or such claim or cause of action is barred. No recovery may be sought or received for damages other than out-of-pocket expenses, except that the prevailing party will be entitled to costs and attorneys’ fees. In the event of any controversy or dispute between FreshGlove and you arising out of or in connection with your use of the Website, the parties shall attempt, promptly and in good faith, to resolve any such dispute. If we are unable to resolve any such dispute within a reasonable time (not to exceed thirty (30) days), then either party may submit such controversy or dispute to mediation. If the dispute cannot be resolved through mediation, then the parties shall be free to pursue any right or remedy available to them under applicable law.

    Additional Assistance. If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, we invite you to contact us at custserv@freshglove.com



  • Privacy Policy

  • Privacy Policy

    FreshGlove respects the privacy of our customers. Any and all information collected through our system is treated with the utmost care.

    FreshGlove's Privacy Guarantee

    FreshGlove asks customers to supply various personal data when placing an order, such as name and address, credit-card information, and E-mail address. We use this data only for the purpose of filling an order, or communicating with the customer or supplier about the status of an order.

    We will release personally identifiable information to third parties and organizations when we believe it is appropriate for us to do so in order to comply with the law or to protect against fraud. We will also release such information to cooperate with law enforcement or other governmental investigations (without necessarily requiring the requesting law enforcement or government agency to formally serve us with a subpoena), comply with all valid court orders or subpoenas, protect the legal rights of us and our users, or when we believe it is needed for fraud protection and/or credit risk reduction.

    Except for the circumstances set forth in the previous paragraph, we will not knowingly distribute customer information to be used in mailing lists, surveys, or any other purposes.

    What information do we collect? How do we use it?

    When ordering from FreshGlove, FreshGlove must collect the purchaser's name, email address, mailing address, phone number, credit card number, and expiration date. This allows us to process and fulfill orders and provide notification of the order status.

    How does FreshGlove protect customer information?

    Customers who buy through the FreshGlove system are shopping on a secure server, which encrypts all of the customer's personal information including name, address and credit card number. Encryption ensures that no one can access or use personal information in an unauthorized manner.

    Our commerce system has been developed with security as its number one priority.

    FreshGlove uses the following security technology.

    SSL (Secure Socket Layers)

    Because we accept sensitive information from end-users such as passwords and credit card numbers, FreshGlove's site uses SSL. This logic encrypts the data being sent to the server from the browser using high-level encryption technology. Once the data is received from customers on FreshGlove, it may be required that the data be maintained for a certain period of time inside our private network. Encrypting the data means it cannot be viewed in plain text.

    What about cookies?

    "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. FreshGlove's cookies are used only to identify the customer, not to identify any specific customer traits. These cookies do not store sensitive data. This enables a more pleasant shopping experience with FreshGlove every time you shop with us.



  • Return Policy

  • Warranty & Refund/Return Information

    All FreshGlove products are warranted to be free from defects in materials or workmanship for one year from the date of purchase. Within this period, FreshGlove will, at its sole discretion, repair or replace any components which fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any transportation cost to FreshGlove. This warranty does not cover failures due to abuse, misuse, accident or unauthorized alterations or repairs.

    THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE.

    IN NO EVENT SHALL FRESHGLOVE BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE OR INABILITY TO USE THE PRODUCT OR FROM DEFECTS IN THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

    FreshGlove retains the exclusive right to repair or replace the product or offer a full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.

    To obtain warranty service, an original or copy of the sales receipt is required. A Return Material Authorization (RMA) tracking number is required and must be obtained from FreshGlove Customer Service by emailing: custserv@FreshGlove.com.